Practical Guidelines for Integrated Quality Management in Tourism Destinations

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This publication introduces the strategic evolution of a paradigm shift in tourism destination management towards quality. Quality is increasingly important to the competitiveness and long-term success of tourism destinations, being principally linked to the satisfaction of visitor expectations. To be able to compete, destinations need to provide a unique experience at excellent value. All stakeholders share the perception that quality of experience is influenced by public and private sector services including hospitality, the local community and the environment. This practical guide provides an overall approach to assessing the quality of destinations through establishing different components of quality, clarifying and reflecting concepts, improving knowledge and learning from best practice.