Press Release


UNWTO International Congress on Ethics presents the Recommendations on the Responsible Use of Ratings and Reviews

Location: 
Poland
PR No.: 
PR17053
01 May 17

Tourism stakeholders have convened in Krakow, Poland, in the 3rd World Tourism Organization International Congress on Ethics to underline the need to continue advancing the ethical framework of the sector. The event, which was conducted on 26-28 April, is one of the pillars of the ‘Enhancing the Understanding of European Tourism’ Project, implemented by UNWTO in cooperation with the European Commission.  

The Krakow Conference has served to present the UNWTO Recommendations on the Responsible Use of Ratings and Reviews on digital platforms. The guidelines were developed by the World Committee on Tourism Ethics (WCTE) with the collaboration of TripAdvisor, Minube and Yelp. 

“Online ratings and reviews are now playing a major role in tourism. The purpose of these new recommendations by the World Committee on Tourism Ethics is to ensure that all actors are playing fair and transparent.” Said Pascal Lamy, Chair of the World Committee on Tourism Ethics. 

"The UNWTO Recommendations on the responsible use of ratings and reviews on digital platforms are a groundbreaking work resulting from a strong partnership and engagement of TripAdvisor, Minube and Yelp. We know that ratings and reviews are today critical for consumer decisions and UNWTO and the World Committee on Tourism Ethics could not have advanced this important work without them," said UNWTO Secretary-General Taleb Rifai.

“As the UNWTO rightly states, user-generated content is here to stay. What is important is that platforms which host reviews and ratings take steps to ensure the content is useful, accurate and unbiased. This whitepaper sets out some important guidelines about what consumers should expect of any review platform, as well as clear advice for business owners on how best to engage with reviews,” commented Helena Egan, global director of industry relations at TripAdvisor, “TripAdvisor is committed to upholding the principles set out in this whitepaper for the benefit of consumers and businesses alike. We hope others in the global hospitality sector will also follow suit,” she added. 

On the same occasion TripAdvisor has signed the Private Sector Commitment to the UNWTO Global Code of Ethics for Tourism. In the last years, TripAdvisor has become the largest site of travel-related content with more than 500 million of traveler reviews. The incorporation of TripAdvisor to the signatories of the UNWTO Global Code of Ethics for Tourism enhances the potential of this non-binding document which is the major guidance global text on responsible tourism. 

The Global Code of Ethics for Tourism (GCET) is a comprehensive set of principles designed to guide key-players in tourism development. Addressed to governments, the travel industry, communities and tourists alike, it aims to help maximize the sector’s benefits while minimizing its potentially negative impact on the environment, cultural heritage and societies across the globe.

Adopted in 1999 by the General Assembly of the World Tourism Organization, its acknowledgement by the United Nations two years later expressly encouraged UNWTO to promote the effective follow-up of its provisions. Although not legally binding at this stage, the Code features a voluntary implementation mechanism through its recognition of the role of the World Committee on Tourism Ethics (WCTE), to which stakeholders may refer matters concerning the application and interpretation of the document. 

Since 2011 a total of 513 companies and associations from 69 countries have adhered to the Private Sector Commitment to the Code, pledging to promote and implement its principles and report the actions taken in that respect to UNWTO on a regular basis.

Additional information:

UNWTO Recommendations on the Responsible Use of Ratings and Reviews on digital platforms

Global Code of Ethics

International Year of Sustainable Tourism for Development Websit

"Journey of a review" video

Contacts:

UNWTO Media Officer Rut Gomez Sobrino

Tel: (+34) 91 567 81 60 

UNWTO Communications & Publications Programme

Tel: (+34) 91 567 8100 / Fax: +34 91 567 8218