Europe

International Conference on Integrated Quality Management in Tourism Destinations

Locations

Bucharest
Romania
Bucharest
Romania
Bucharest
Romania
Bucharest
Romania
Bucharest
Romania
Bucharest
Romania
Bucharest
Romania
Bucharest
Romania
Approve event: 
No
Short event's name : 
Conference on Quality Management (Bucharest, Romania, 23-24 June 2016)
23 June 2016 - 24 June 2016
Location: 

The World Tourism Organization (UNWTO), at the kind invitation of the Ministry of Economy, Trade and Tourism of Romania is organizing the "International Conference on Integrated Quality Management in Tourism Destinations: A Key to Competitiveness” on 23 -24 June, 2016 in Bucharest.

OBJECTIVES OF THE CONFERENCE:

  • To provide a comprehensive understanding of the integrated quality management in tourism destinations ,
  • To explore an interdisciplinary platform on how to launch and implement “destination quality systems” with the involvement of all the stakeholders,
  • To exchange experience and expertise among different types of destinations on how to build the culture of quality, define quality indicators, launch customer surveys and develop the necessary tools for monitoring.

THEMES COVERED:

  • A conceptual framework for quality management in tourism destinations, the difference between “destination quality” and the “product/service quality”.
  • Success stories of quality management in: Spa/wellness destinations, industrial heritage destinations, cultural heritage destinations, mountain tourism, protected areas, quality in the meetings industry, etc. 

TARGETED PARTICIPANTS:

  • National Tourism Administrations/Organizations, 
  • UNWTO Affiliate Members, 
  • Local authorities, municipalities and international and/ or regional associations/networks of local authorities, 
  • Convention Bureaus, 
  • Travel trade representatives,
  • Public authorities/institutions in charge of quality.
  • Academic institutions, scientists and experts related to destination management and/or quality,
  • Regions representatives.

To receive updates please send an e-mail to: pcarmona@unwto.org & mstanojevic@unwto.org.

Photo album of the Conference.

Organizers

 

Category
Event type: 
Conference
Congress
Related to: 
Europe
Regional Programme
Destination Management
Programme
UNWTO
Event or Session: 
This is a main event

58th Meeting of the UNWTO Commission for Europe and Seminar on Mobile Technologies for Improving the Tourism Experience

Location

Haifa
Israel
Approve event: 
Yes
Short event's name : 
58th Meeting of the UNWTO Regional Commission for Europe (Haifa, Israel, 12-13 May 2015)
12 May 2015 - 13 May 2015
Location: 
Category
Event type: 
Commission Meeting
Related to: 
Europe Regional Initiative
Europe
Regional Programme
UNWTO
Event or Session: 
This is a main event

2nd Conference on Destination Management in the Mediterranean

Locations

Budva
Montenegro
Budva
Montenegro
Budva
Montenegro
Budva
Montenegro
Budva
Montenegro
Budva
Montenegro
Budva
Montenegro
Budva
Montenegro
Budva
Montenegro
Budva
Montenegro
Budva
Montenegro
Budva
Montenegro
Budva
Montenegro
Budva
Montenegro
Budva
Montenegro
Approve event: 
No
Short event's name : 
2nd UNWTO Conference on Destination Managementin the Mediterranean (Budva, Montenegro, 22-24 June 2015)
22 June 2015 - 24 June 2015
Location: 

The World Tourism Organisation (UNWTO) and the Ministry of Sustainable Development and Tourism of Montenegro hold the 2nd Conference on Destination Management in the Mediterranean in Budva, Montenegro (22-24 June 2015).

OUTCOME:

  • The Conference created a collaborative platform on which the Mediterranean destinations jointly explored the keys to success in the process of enhancing competitiveness and achieving a high "quality visitor experience" of the Mediterranean which represents one of the most important tourism regions in the world and accounts for one in three international tourists worldwide and over a quarter of total tourism receipts.

THEMES COVERED:

  • Setting the Scene: Positioning the Mediterranean Tourism in the Global Market - Opportunities and Challenges
  • Product Development, Diversification and Innovation: a Strategic Approach for Developing Sustainable, Quality and Innovative Tourism Products
  • Cruise and Maritime Tourism: Challenges and Opportunities
  • Effective Governance and Policy Instruments - Success Stories

KEYNOTES AND PRESENTATIONS:

SESSION 1
Keynote Mr. Rolf Freitag:
download
Presentation Mrs. Corinne Lespinasse-Taraba, Atout France: download
Presentation Mrs. Blanka Belosevic, Croatia: download
Presentation Mrs. Durdica Simicic, Croatia: download
Presentation Mrs. Zeljka Radak Kukavicic, Montenegro: download
Presentation Mr. Miguel Payeras, Spain: download
Presentation Mr. Günter Ihlau: download

SESSION 2
Keynote Prof. Frédéric Dimanche:
download
Presentation Mrs. Annita Demetriadou, Cyprus: download
Presentation Mr. José Pintor Aguilar, Spain: download
Presentation Mr. Joao Pinto Barbosa, Portugal: download
Presentation Mr. Iñaki Gaztelumendi, Spain: download
Presentation Dr. Emad Hijazeen, Jordan: download
Presentation Mr. Marjan Hribar, Slovenia: download

SESSION 3
Keynote Mr. Franz Lamplmair:
download
Presentation Mr. Francesco di Cesare: download
Presentation Mr. Guy Antognelli, Monaco: download
Presentation Mrs. Despina Schistou, Greece: download
Presentation Mr. Srecko Favro, Croatia: download
Presentation Mr. Kristijan Pavic: download
Presentation Mr. Tony Browne: download

SESSION 4
Presentation Ms. Günnur Diker, Turkey: download
Presentation Mr. Leslie Vella, Malta: download
Presentation Mr. Adnane Jelb, Morocco: download
Presentation Mr. Javier Vall de Porcioles: download
Presentation Mrs. Neda Ivanovic, Montenegro: download
Presentation Mr. Zarco Radulovic, Montenegro: download

CONCLUSIONS by Mrs. Esencan Terzibasoglu, Director, Destination Management & Quality Programme:

Conclusions: download

 

 

Category
Event type: 
Conference
Congress
Related to: 
Europe
Regional Programme
Destination Management
Programme
UNWTO
Event or Session: 
This is a main event

55th Meeting of the UNWTO Commission for Europe and Seminar on Tourism on World Heritage Sites: Challenges and Opportunities

Location

Çeşme (Izmir)
Turkey
38° 19' 47.316" N, 26° 18' 53.7156" E
Approve event: 
No
26 March 2013 - 27 March 2013
Location: 
38° 19' 47.316" N, 26° 18' 53.7156" E
Category
Event type: 
Commission Meeting
Seminar
Related to: 
Europe
Regional Programme
UNWTO
Event or Session: 
This is a main event

International Conference on Universal Values and Cultural Diversity in the 21st Century: How can tourism make a difference? (Yerevan, Armenia)

Location

Yerevan
Armenia
40° 10' 59.9988" N, 44° 31' 0.0012" E
Approve event: 
No
Short event's name : 
Conference on Universal Values and Cultural Diversity in the 21st Century
18 October 2012 - 19 October 2012
Location: 
40° 10' 59.9988" N, 44° 31' 0.0012" E

Jointly organised by the Ministry of Economy of the Republic of Armenia and the UNWTO, the International Conference on “Universal Values and Cultural Diversity in the 21st Century: How can tourism make a difference?” took place in Yerevan on the 18th and 19th of October, 2012. The event drew together high-profile international public and private sector stakeholders to discuss the role of sustainable and responsible tourism as a driver of tolerance, intercultural understanding, mutual respect, and the safeguarding of core cultural values. International and regional experts participated in panels on:  the integration of universal values in responsible tourism; tourism, religion and intercultural dialogue; tourism and the protection of cultural heritage sites; solidarity and tourism’s contribution to poverty alleviation; the links between tourism and intangible cultural heritage; and corporate social responsibility in tourism.

Participants at the International Conference on “Universal Values and Cultural Diversity in the 21st Century: How can tourism make a difference?” (18-19 October 2012, Yerevan, Armenia)

At the close of the Conference, the Yerevan Declaration, highlighting the role of ethical tourism in advancing intercultural dialogue, was adopted unanimously by the event's participants. The Declaration calls on stakeholders from across the sector to promote ethical values in tourism development, help to enhance cultural diversity and safeguard cultural heritage, disseminate the UNWTO Global Code of Ethics for Tourism and to strive to implement its principles. It urges cooperation between governments, the private sector, host communities and other key-players, stresses that care must be taken to maintain the authenticity of local cultural heritage and avoid over-commodification, and encourages community-based tourism projects and the training of tourism staff in this regard. The document is based on the understanding that tourism involves the kind of cultural interaction that builds understanding and promotes respect for diversity, thus serving as a stepping-stone towards tolerance, solidarity and mutual respect.

Also on the occasion of the Conference, five of Armenia’s most prominent tourism companies signed the Private Sector Commitment to the UNWTO Global Code of Ethics for Tourism on the occasion of the International Conference. Representatives of Armenia Marriott Hotel Yerevan, ARM Hotels, Tufenkian Hospitality, the Union of Incoming Tour Operators of Armenia (UITO) and Zvartnots Armenia International Airports, signed the Commitment in the presence of the Minister of Economy of the Republic of Armenia, H.E. Mr. Tigran Davtyan, and UNWTO Secretary-General, Mr. Taleb Rifai. Thereby, these joined an ever growing list of private sector companies and associations that have pledged their dedication to responsible and sustainable tourism by signing the Commitment. Their signature represents a public pledge to uphold, promote and implement the values espoused by the Global Code of Ethics for Tourism.

More information on the Conference is available at event's official website:http://www.tourismevents.am/Default.aspx

Armenian signatories of the Private Sector Commitment to the UNWTO Global Code of Ethics for Tourism, with H.E. Mr. Tigran Davtyan, Minister of Economy of the Republic of Armenia, and Mr. Taleb Rifai, UNWTO Secretary-General


Relevant Materials

See also:

Category
Event type: 
Conference
Related to: 
Europe
Regional Programme
Intangible Cultural Heritage
Ethics & Social Responsibility Programme
Programme
UNWTO
Event or Session: 
This is a main event

UNWTO Silk Road Ministers' Meeting at ITB Berlin 2012

Locations

‘Berlin’ Room, Hall 7.3, ITB Berlin, Messe Berlin Berlin, BE
Germany
52° 27' 22.176" N, 13° 30' 1.656" E
‘Berlin’ Room, Hall 7.3, ITB Berlin, Messe Berlin Berlin, BE
Germany
52° 27' 22.176" N, 13° 30' 1.656" E
‘Berlin’ Room, Hall 7.3, ITB Berlin, Messe Berlin Berlin, BE
Germany
52° 27' 22.176" N, 13° 30' 1.656" E
‘Berlin’ Room, Hall 7.3, ITB Berlin, Messe Berlin Berlin, BE
Germany
52° 27' 22.176" N, 13° 30' 1.656" E
‘Berlin’ Room, Hall 7.3, ITB Berlin, Messe Berlin Berlin, BE
Germany
52° 27' 22.176" N, 13° 30' 1.656" E
‘Berlin’ Room, Hall 7.3, ITB Berlin, Messe Berlin Berlin, BE
Germany
52° 27' 22.176" N, 13° 30' 1.656" E
‘Berlin’ Room, Hall 7.3, ITB Berlin, Messe Berlin Berlin, BE
Germany
52° 27' 22.176" N, 13° 30' 1.656" E
Approve event: 
No
7 March 2012
Location: 
52° 27' 22.176" N, 13° 30' 1.656" E

MINISTERS REGISTER BY CLICKING HERE

Русский

The Silk Road is one of the world’s most recognised and celebrated travel and trade routes of all time. At this second Silk Road Ministers’ Meeting at ITB Berlin, UNWTO will present its new Silk Road Action Plan 2012/2013 and will highlight the importance of tourism route development in facilitating connectivity and collaboration between the mosaic of destinations that make up the Silk Road.

10.00-10.45
Registration Open

11.00-11.10
Opening Remarks
Martin Buck, Vice President Travel&Logistics, Messe Berlin GmbH
Taleb Rifai, Secretary-General of UNWTO
Mode rated by Zoltan Somogyi, Execut ive Director of UNWTO

11.10-11.20
Tourism on the Silk Road 2012/2013
UNWTO Silk Road Programme Update
Alla Peressolova, UNWTO Silk Road Programme Manager

In July 2010, UNWTO launched its first Silk Road Action Plan 2010/2011, designed as a collaborative framework for marketing and capacity building that would work towards raising the profile of the Silk Road and drive sustainable development. In this presentation, UNWTO will highlight key achievements to date and introduce the new initiatives and focus for its next edition for 2012/2013.

11.20-11.30
Keynote Speech
Cultural routes as a vehicle for sustainable tourism development
Pedro Ortun, Director European Commission, General Directorate Enterprise and Industry

Europe has one of the most comprehensive networks of cultural routes in the world, with 29 certified by the Council and many additional routes in the process. The European Commission and Council of Europe intervention will highlight the benefits of investing in cultural route development, specifically focusing on enhancing competitiveness and innovation for local small to medium enterprises.

Conservation, dialogue and development: UNESCO and the Silk Road
Peter DeBrine, Programme Specialist Sustainable Tourism, UNESCO

In recognition of the significance of the Silk Road in the spreading of ideas, values, cultures and knowledge that contributed to the flourishing and development of civilizations, the United Nations Educational, Scientific and Cultural Organization (UNESCO) has been promoting the Silk Road as a vehicle for intercultural dialogue and education for over fifty years. This presentation will present activities planned for 2012/2013, including an update on the World Heritage Centre Silk Road serial nomination process and UNESCO’s plans to develop a new online resource centre for its extensive Silk Road publications, archives, images and footage.

Young minds, new ideas: UNWTO/EHL Silk Road strategy challenge
Demian Hodari, Professor of Strategic Management, Ecole hôtelière de Lausanne

In 2012, leading hospitality management school Ecole hôtelière de Lausanne (Switzerland) will work on a Silk Road strategy development initiative with UNWTO and Member States focussing on destination marketing, hospitality management and product development. This initiative will involve 200 top international students coming up with new and creative strategies on how to maximise the tourism potential of Silk Road destinations. With a joint UNWTO/EHL Think Tank planned for June 2012, this presentation will explain the objectives and benefits of being involved.

11.45-11.55
Practical approaches to Tourism Route Development

The Silk Road boasts an extensive network of overland and maritime routes which can play an important role in connecting destinations and promoting complimentary products. Yet many routes lack adequate infrastructure, interpretation or marketing to support or encourage visitation. This session will provide two examples on how investing in cultural tourism routes can create opportunities and benefits for destination marketing, public-private partnerships, job creation, and safeguarding of natural and cultural heritage.

Building Australia’s Great Southern Touring Route
Gaby Robinson - Executive Officer, Great Southern Touring Route

The Australian Great Southern Touring Route (GSTR) is a product of a partnership between four Regional Tourism Boards pooling marketing resources to grow visitation and maximise yield across the state of Victoria. This presentation will outline the challenges and triumphs of the GSTR’s 20 years of experience in developing one of Australia’s most successful tourism routes.

Connecting the Dots of the Silk Road online
Helena Egan, Head of Destination Marketing Sales, EMEA & Asia TripAdvisor

UNWTO has been continuing its work with the world’s largest travel website TripAdvisor to develop an online custom solution for the Silk Road. This presentation will demonstrate how the proposed solution would enable Silk Route to gain presence in front of the targeted travellers and offer destinations to promote their tourism routes, products and heritage sites through one comprehensive online platform. Additionally individual destinations will have the opportunity to enrich their destination content on TripAdvisor without an investment.

11.55-12.25
Discussion

12.25-12.30
Conclusions
Valere Tjolle, Publisher and Editor - Vision on Sustainable Tourism & Principal - TotemTourism.com

 


12.30-13.30 - following the Ministers' Meeting
Flavours of the Silk Road – VIP Walk at ITB Berlin

Food was a major innovation of the ancient Silk Road and this VIP Walk with the UNWTO Secretary-General and ITB management across 10 stands at ITB will highlight some of the Silk Road’s most celebrated cuisine. This event will serve as an entrée to the major ‘Flavours of the Silk Road: International Conference on Food, Culture and Tourism’ organized by UNWTO and the Ministry of Culture and Tourism of Azerbaijan in Baku, Azerbaijan on 6-7 September 2012.

 

Category
Event type: 
Multiple
Related to: 
Middle East
Europe
Asia and the Pacific
Regional Programme
Silk Road
Projects
UNWTO
Event or Session: 
This is a session depending on an event

UNWTO Tour Operators’ Forum on the Silk Road - Creating a Stronger Business Environment for Growth

Location

Palais West Room Berlin, BE
Germany
52° 27' 22.176" N, 13° 30' 1.656" E
Approve event: 
No
8 March 2012
Location: 
52° 27' 22.176" N, 13° 30' 1.656" E

With its richly diverse cultural heritage and its wealth of natural tourism attractions spanning across 12,000 kilometres of ancient routes, the Silk Road as a unique network of tourism destinations has significant potential for growth. Commercial interest across the region has grown considerably in recent years, with ancient connections between the Middle East and Asia being revitalized in a surge of trade and investment in energy, infrastructure, and manufacturing. Stronger economies, improved infrastructure and connectivity, advances in information technology and enhanced mobility are creating new opportunities for tourism.

Yet a number of barriers are hindering tourism development in the Silk Road countries. Visa and border crossing formalities, transport infrastructure, corporate governance and quality assurance are just some of the issues that require the attention of stakeholders to ensure positive growth in the regions.

This seminar will bring tour operators together to discuss the role they can play in overcoming the challenges for doing business on the Silk Road. Conclusions and recommendations from this session will be included in the UNWTO Silk Road Action Plan 2012/2013.

Meeting Documents:

Recommendations following the UNWTO Tour Operators Forum on the Silk Road - Creating a Stronger Business Environment for Growth: BUILDING A STRONGER SILK ROAD: Strategic Recommendations for Enhancing Tourism with a Special Focus on Central Asia

Programme UNWTO Silk Road Tour Operators Forum

Ms. Alla Peressolova's Presentation at the Tour Operators Forum: 'Tourism on the Silk Road 2012/2013

Dolores Travel Services LLC Presentation: 'Development of Tourism on the Silk Road: Visa, Borders & Logistics

The Central Asian Tourism Association's Presentation: Enhancing Business through Collaboration

 

Category
Event type: 
Multiple
Related to: 
Middle East
Europe
Asia and the Pacific
Regional Programme
Silk Road
Projects
UNWTO
Event or Session: 
This is a session depending on an event
Part of: 

European Tourism Forum 2011

Location

Cracow
Poland
50° 3' 52.74" N, 19° 56' 41.928" E
Approve event: 
No
5 October 2011 - 7 October 2011
Location: 
50° 3' 52.74" N, 19° 56' 41.928" E

The European Tourism Forum 2011 and the Informal Meeting of EU Ministers responsible for tourism will be held in Cracow, Poland from October 05 to 07, 2011. These events are being organized by the Ministry of Sport and Tourism of the Republic of Poland in collaboration with the European Commission and Municipality of Cracow within the framework of the Polish Presidency of the European  Union Council.

For an updated programme and more information please follow the link: http://www.etf2011.gov.pl/European,Tourism,Forum,2011,13.html

Contact:

Mr. Rafal Wilczkowski

Head of Promotion and International Affairs in Tourism

Department of Tourism

Ministry of Sport and Tourism of the Republic of Poland

14 Senatorska Street

PL 00-082 Warsaw,  POLAND

Tel.: +48 22 2443-195

Mobile: +48 783-931-715

Fax.: +48 22 2447-301

www.msport.gov.pl

 

 

Category
Event type: 
Conference
Forum
Meeting
Related to: 
Europe
Regional Programme
UNWTO
Event or Session: 
This is a main event

Western Balkans Regional Tourism Event

Location

Sarajevo
Bosnia and Herzegovina
Approve event: 
No
20 September 2011 - 21 September 2011
Location: 

September 20-21, 2011

This event will be hosted by the USAID/SIDA FIRMA Project from Bosnia and Herzegovina and in partnership with the UN World Tourism Organization (UNWTO) and the USAID Regional Competitiveness Initiative (RCI).  The summit will bring together all tourism leaders and stakeholders from the whole region to discuss and push forward an agenda for regional collaboration in tourism as a key sector for coming out of the economic crisis and enhancement of competitiveness of each country and the whole region. Invitees are tourism related Ministers/Ministries, National Tourism Organizations, Associations, leading businesses and donors.

 

 

To register for the event and download the last version of the agenda please visit: http://registration.bcserdon.com/. You can also make reservation for accommodation at this web-page.

Contact:

FIRMA project

conference@firmaproject.ba

Mr. Pavlin Delchev (RCI)

pdelchev@bcserdon.com

 

 

 

 

 

 

Category
Event type: 
Conference
Congress
Related to: 
Europe
Regional Programme
UNWTO
Event or Session: 
This is a main event

TOURISM IN THE VERY NORTH

June 2011

The First International Tourist Forum in Arkhangelsk ITFA was held in the framework of the celebrations dedicated to the 300-years anniversary of the famous Russian scientist Mikhail Lomonosov in order to stimulate tourism development in the Barents Region and extend interregional and international relations in tourism sector (Arkhangelsk, Russian Federation 25-26 May 2011).